Communication Skills

According to BusinessDictionary.com, communication skills is defined as “The ability to convey information to another effectively and efficiently.”

 

There are many types of communication, which include, but are not limited to:

  • Written.
    • Email.
    • Text.
    • Letter.
    • Website.
    • Fax.
    • Newspaper.
    • Advertisement.
    • Postcard.
    • Contract.
    • Brochure.
  • Verbal.
    • Speech.
  • Nonverbal.
    • Sign language.
    • Visual.
      • Ex: Darting your eyes to tell someone to look in a certain direction. 
    • Gestures.
      • Ex: Giving the “okay” sign with your hand.
    • Posture.
      • Slouching in your chair may communicate that you’re bored and/or uninterested.
    • Physical Appearance. 
      • Dressing well can communicate a sign of respect. 
        • Ex: If you show up for a job interview in your pajamas, the company may feel disrespected, as if you don’t take the interview seriously.
    • Emoticons.
    • Photos.
    • Body language.

 

 

It’s important to practice good communication for numerous reasons, which include, but are not limited to:

  • Solving problems more efficiently.
  • Solving problems faster.
  • Building better relationships.
  • Strengthening trust.
  • Increasing respect given to you by others.
  • Understanding others better.
  • Being better understood yourself.

 

 

There are many skills that you can implement to demonstrate good communication, which include, but are not limited to:

  • Remembering names.
  • Repeating a person’s name back to him or her a few times during your conversation.
    • Be careful not to go overboard.
  • Using eye contact.
    • Look people in the eyes.
    • Be sure to look away sometimes so that the eye contact is not too much.
    • Asking open-ended questions.
      • Questions that require more than a “yes” or “no” answer present the opportunity for the other person to speak more.
  • Mirroring.
    • Sense the other person’s behaviors and feelings, and reciprocate them back to him or her.
    • Mood.
    • Body language.
    • Voice tone.
  • Actively listening.
    • Rather than listening to respond, listen to understand.
  • Implementing friendly body language.
    • Smile. 
    • Avoid crossing your arms.
    • Relax your body.
      • Don’t slouch.
    • Stand openly.
      • Don’t cross your legs.
  • Giving compliments.
    • Let people know what you admire about them.
    • Being clear.
      • No need to use big words.
    • Being concise.
      • No need to use a lot of words.
    • Controlling your emotions.
      • If needed, allow yourself a few seconds pause before responding.

     

A book that you may want to check out is How to Win Friends & Influence People by Dale Carnegie, which provides beneficial conversational techniques.

 

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